Thank you for visiting luvlyn (❀ᴗ͈ˬᴗ͈)⁾⁾

As a small shop, we are currently managing with a few staff members. Therefore, we may not be able to respond to your inquiries immediately. To help ensure that you can shop with confidence, we have compiled answers to frequently asked questions. Please refer to these if you have any concerns.

(Table of Contents)
❥ About Shipping
❥ About Cancellations & Returns
❥ About Inquiries

【About Shipping】

❥ Q1: How long does it take for the items to arrive?
❥ A1: All products are sourced from overseas.
They are inspected and packaged by our local partners, so it takes about 10 days from payment to delivery.
(※ Depending on the product and shipping situation, it may take up to 14 days.)

(※ If you need the product urgently, please ensure you have checked and agreed to the estimated delivery time before making your purchase.)

❥ Q2: Can I specify the delivery date and time?
❥ A2: Unfortunately, we cannot accommodate specific delivery dates or times.
This is because the items are shipped directly from our overseas warehouse to your address.

❥ Q3: Which shipping company is used?
❥ A3: We use the most suitable shipping company based on the situation at the time.

❥ Q4: Are orders and shipments processed daily?
❥ A4: We accept orders at any time.
However, sourcing and shipping operations are conducted only on business days (Monday–Friday, 12:00–19:00).
We do not process orders or shipments on weekends, holidays, during Golden Week, Obon, or the New Year.

❥ Q5: Is gift wrapping available?
❥ A5: We do not offer gift wrapping.
Additionally, to provide products at affordable prices, we use simple packaging. Shoes may arrive without a box. Product labels and instructions are often in a foreign language.

【About Cancellations & Returns】

❥ Q1: Can I cancel my order?
❥ A1: We regret that we cannot accept cancellations after an order has been placed.
Please ensure that you have carefully checked the color, size, and quantity before placing your order.

❥ Q2: Can I return an item?
❥ A2: If the item delivered is defective or significantly different from your order, we will accept returns and provide a refund or exchange if you contact us within 5 days of receiving the product.

❥ Q3: When are returns not accepted?
❥ A3: We cannot accept returns or exchanges in the following cases:

• Returns due to customer preferences (e.g., color, size, or if the item does not meet your expectations)
• Items that have been in your possession for more than 6 days
• Items that have been used, altered, washed, or dry-cleaned
• Items that have been stained, damaged, or have odors from your environment

❥ Q4: What should I do if I want to request a return?
❥ A4: If you wish to request a refund or exchange, please attach photos of the defective part and contact us at the email address below.
Please include "Regarding Refund" in the subject line.
In the body of the email, please include your name, order date, and the name of the purchased product.

❀ Contact Email: luvxy.official@gmail.com ❀

【About Inquiries】

❥ Q1: What are luvlyn's business hours?
❥ A1: Business hours: Monday–Friday, 12:00–19:00
Closed: Weekends, holidays, Golden Week, New Year

❥ Q2: How can I contact you?
❥ A2: Please contact us via the following methods:
Email: luvxy.official@gmail.com
BASE messaging function
We will reply by the next business day.
※ As we are managing with a small team, inquiries are handled via email only.

❀ We will provide full support until your items arrive. If you have any questions, please feel free to contact us. ❀

Contact Email: luvxy.official@gmail.com