2024/08/13 17:15
###**Welcome to luvlyn (ラブリン)**
Thank you for visiting us (❀ᴗ͈ˬᴗ͈)⁾⁾
Before making a purchase, please take a moment to read the following important information about our shop.
It might be a bit long, but we kindly ask that you read through it carefully.
❀ We are committed to supporting you from the moment you place your order until your items safely arrive. If you have any questions, please feel free to contact us ❀
**Contact Email:** luvxy.official@gmail.com
### **Contents**
❥ About the Order Confirmation Email
❥ Shipping & Delivery Time
❥ The Order Process
❥ Important Notes for When You're Not Home
❥ About Cancellations
❥ About Returns
❥ Product Information and Important Notes
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**【About the Order Confirmation Email】**
❥ Important information regarding your order will be communicated via email.
Please ensure you check your email after placing an order.
(※ If you do not receive an email, please check your spam folder. Make sure your email settings allow you to receive messages from us.)
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**【Shipping & Delivery Time】**
❥ All our products are sourced from overseas.
We conduct inspection and packaging through our local partners, so please allow approximately 10 days for delivery after payment.
(※ In some cases, it may take up to 20 days depending on the product's situation.)
❥ If you need your items urgently, please be sure to check the estimated delivery time below.
① Business days are used for calculating the time.
(※ We do not process orders or shipments on weekends.)
❥ After placing your order, we begin the sourcing process.
If the item is out of stock after your order is placed, we may have to cancel your order.
We apologize for any inconvenience and thank you for your understanding.
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**【The Order Process】**
① Place your order
↓
② Payment confirmation
↓
③ Our order to the supplier (sourcing)
↓ Approx. 4–10 business days
④ International shipping
↓ Approx. 3 business days
⑤ Domestic shipping
↓ Approx. 1–2 days
⑥ Arrival
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❥ If you are not at home when the delivery arrives, a missed delivery notice will be left by the courier.
Please arrange for redelivery based on the instructions provided in the notice.
❥ If the package is left unclaimed, it will be automatically returned to our overseas warehouse.
❥ If there is an error in the shipping address, the package will be returned as "undeliverable."
(※ If the package is still within the storage period, we can resend it; however, additional return shipping fees will apply.)
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**【About Cancellations】**
❥ We kindly ask that you refrain from canceling your order after it has been placed.
(※ Please be sure to carefully check the color and size before placing your order.)
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**【About Returns】**
❥ If the product you receive is defective, or if it is significantly different from your order, we will accept returns and provide a refund.
(※ Please contact us within 5 days of receiving your order. Items that fall under the following conditions cannot be returned or refunded.)
❥ Please note that returns and exchanges cannot be accepted in the following cases:
- Returns due to customer preferences (e.g., color, size, or if the item does not meet your expectations)
- Items that have been in your possession for more than 6 days
- Items that have been used, altered, washed, or dry-cleaned
- Items that have been stained, damaged, or have odors from your environment
❥ If you wish to request a refund or exchange, please attach photos of the defective part and contact us at: luvxy.official@gmail.com
① When contacting us, please include "Regarding Refund" or "Regarding Exchange" in the subject line.
② In the body of the email, please include your name, order date, and the name of the purchased product.
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**【Product Information and Important Notes】**
※ Important
❥ As these are overseas products, there may be minor issues such as uneven stitching, loose threads, missing tags, or loosely attached beads and buttons.
❥ Since these are overseas products, items such as jeans or denim bottoms may sometimes arrive with uncut buttonholes.
❥ Sizes may vary slightly due to changes in the supplier.
❥ Please note that the product image color may differ from the actual item. This difference may be due to lighting conditions indoors or outdoors.
❥ Your personal information will only be used for shipping purposes and will not be used for any other activities. Rest assured your privacy is protected.
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Thank you for reading through to the end & thank you for your time (❁ᴗ͈ˬᴗ͈)⁾⁾⁾
We appreciate your understanding of the above points and hope you enjoy shopping with us at luvlyn.
Happy shopping! ʕ´•ᴥ•`ʔ
